Return and Refund Policy

Last Updated: September 18, 2026

At Nuvelloriva, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return or exchange within 30 days of delivery.

1. 30-Day Return Window

You may request a return within 30 calendar days after the date your order is delivered.

To be eligible for a return, the item should generally be:

• Unused or in its original condition

• In its original packaging where reasonably possible

• Free from damage caused by misuse, improper installation, or normal wear

• Accompanied by the order number or other reasonable proof of purchase

Certain products may be excluded from return eligibility where applicable due to hygiene, safety, customization, final-sale status, or other product-specific restrictions. Any such restriction will be clearly stated on the applicable product page before purchase.

2. Free Returns

Nuvelloriva provides free returns for eligible products within the 30-day return period.

If the return is approved, we will provide return instructions and, where applicable, a prepaid return shipping method.

Customers should not send products to an address obtained from an old order, shipping label, or third party. Please contact us first to receive the appropriate return instructions.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or materially different from the product ordered, please contact us as soon as reasonably possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs or videos showing the product and packaging when applicable

After reviewing the information, we may offer a replacement, exchange, or refund as appropriate.

4. Exchanges

Eligible products may be exchanged within the 30-day return period, subject to availability.

If the requested replacement is unavailable, we may offer an alternative resolution, including a refund.

5. Refund Processing

Once an approved return is received and reviewed, we will process the applicable refund to the original payment method.

Refund processing by the payment provider or financial institution may require additional time after we issue the refund.

The exact time required for the refund to appear in your account may vary depending on your payment provider, bank, card issuer, and location.

6. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at:

Email: LottCorie7605@hotmail.com

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

7. Non-Returnable Situations

A return may not be accepted where the product has been materially damaged after delivery due to misuse, neglect, unauthorized modification, improper installation, or other actions unrelated to a product defect.

Product-specific exclusions will be disclosed on the relevant product page where applicable.

8. Contact Us

For return, exchange, or refund assistance, please contact:

Nuvelloriva
Email: LottCorie7605@hotmail.com

Please include your order number in your message so that we can assist you efficiently.